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Working with the Most Challenging Behaviors of Customers Online
What do we do when the answer that has been given to 99% percent of customers does not work for the 1%? What do we do when the best way to help a customer is to instruct them on how to do something; yet, they refuse those instructions? In this webinar, learn how to help customers with their access, research, or related types of service questions based on some of the most challenging behaviors experienced in customer and reference services.
- Date:
- Monday, January 12, 2026
- Time:
- 11:00am - 12:00pm
- Time Zone:
- Eastern Time - US & Canada (change)
- Sponsor:
- Southern Maryland Regional Library Association (SMRLA)
- Online:
- This is an online event. Event URL will be sent via registration email.
- Audience:
- Library Staff Library Staff - Public Libraries
- Categories:
- Communication Core Library Skills
Registration has closed.
Please register by January 9, 2026. This session will be recorded and posted to the Maryland Libraries Training Academy on Niche. Please register with your Maryland libraries issued staff email address. Generic Gmail addresses will not be given access to the archives.
Event Organizer
Jennifer Hopwood