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MCPL Staff Only - Customer Service - LITTLE FALLS In-Person
This training is for Montgomery County Public Libraries staff only and covers the 3 Pillars of Excellent Customer Service.
LOCATION: LITTLE FALLS LIBRARY
By the end of this training, staff will be able to:
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Define empowerment, including what 'rules' staff can flex
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Provide examples that are within any staff members power to fix
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Describe MCPL’s Red line items
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Demonstrate active listening skills
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Identify ways to make customers feel welcomed
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Recognize when to resolve the situation & de-escalation
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Evaluate when to call for management
- Date:
- Tuesday, May 6, 2025
- Time:
- 2:00pm - 4:00pm
- Time Zone:
- Eastern Time - US & Canada (change)
- Sponsor:
- Outside LBPD/MSLA
- Audience:
- Library Staff - Restricted Registration
- Categories:
- Core Library Skills
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